The limited warranty only covers the original purchaser of the warranted products. When you transfer or gift the products to other people, the warranty does not transfer to cover any subsequent owners, transferees,or beneficiaries.
We offer a 1-year warranty (2 years for European Countries) on most products with batteries, including wearable pumps, massagers, monitors, and warmers. This warranty covers normal wear and tear associated with proper use as outlined in our manuals.
Please note: the warranty does not cover damage caused by:
- Misuse, abuse, rough handling, or negligence.
- Unauthorized disassembly, repair, or modification.
- Liquid damage, including water or milk entering the motor.
- Damage to accessories (only motor parts are covered).
The duration depends on your location:
- 1 year: This applies to all countries except European Countries.
- 2 years: This applies to European Countries.
We understand that sometimes things don't go as planned, and that's okay! Momcozy is committed to your satisfaction, and our warranty policy is here to provide peace of mind and easy support. Let's break it down step-by-step:
1. Proof is Power: Hold onto your original Momcozy.com purchase receipt. It's your key to warranty claims!
2. Pictures Tell the Story: If your product needs help, evidence is crucial. Send us pictures or videos showcasing the wear and tear or any problems. This helps us assess if it falls under the warranty.
3. Refunds & Exchanges Explained: Here's the breakdown:
- Refunds: You can request a refund within 30 days of receiving your product. However, after 30 days, refunds are no longer available.
- Exchanges: If your product has a quality issue we verify, you can request an exchange within 60 days of receiving it.
- Warranty: For manufacturing faults, you have a 1-year warranty (except in European Countries, where it's 2 years). This starts from the date you placed your order, not the replacement date.
4. What's Covered, What's Not: Our warranty covers manufacturing defects, not normal wear and tear, misuse, or unauthorized modifications.
5. Let's Get Started!: To claim your warranty, simply email support@momcozy.com with your order number and a clear explanation of the issue. Our friendly team will guide you through the process. Please note that you'll be responsible for shipping costs.
6. We've Got Your Back: Once we confirm your defect falls under the warranty, we'll repair or replace your item at our discretion.
We understand that navigating warranties can sometimes feel overwhelming. At Momcozy, we're committed to providing clear information and excellent customer service. If you have any questions or concerns, please don't hesitate to reach out! Our team is always happy to help.
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Additional Tips:
- Check out our FAQs for more information and troubleshooting tips.
- Our customer service team is always happy to help!
We value your trust, and we're here to support you every step of the way.