All Momcozy.com standard shipping rates and policies apply to all items when shipped to the United States, United Kingdom, Canada, Australia, Saudi Arabia, France, Germany, and some EU Countries including free shipping on qualifying orders. For other countries, please get in touch with our customer service before placing the order.

The time frame of order delivery is divided into two parts:

●Processing time: 1-2 business days

●Shipping time: 3-8 days (excluding weekends and holidays).

Click here for more shipping details

Return Unconditionally of Goods:

If you want to return the product for unconditionally within 30 days from the day you received the package, it’s available in the situation that the package is unopened and the product is not used. You need to return the full package and cover the shipping fee for returning the product. To complete your return, we require a receipt or proof of purchase from our official website.

Exchanges:

1. If you want to return the product for quality reasons verified by us within 60 days from the day you received the package, you can exchange it for a good-quality.

2. If you need to exchange your product for a different size/color,Items must be returned in their original packaging and unused. Once an exchange is initiated, you have 30 days to return your product and You are responsible for all shipping charges. Send us an email at support@momcozy.com to start the exchange process.

If you have any problems or malfunctions during use, please contact us at support@momcozy.com, and please allow up to 24 business hours for a response to your question.

Click here for more return&exchange details

At Momcozy, we want you to feel confident in your purchase. That's why we offer a 1-year warranty (2 years in EU) on most products with batteries, covering normal wear and tear. Simply keep your proof of purchase and contact us if you experience any issues within the warranty period. We'll work with you to find a solution, whether it's a repair, replacement, or refund.

Some exclusions apply, such as damage caused by misuse or unauthorized modification. For more details, please see our full warranty policy.

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We're Here for You!

At Momcozy, we're committed to providing clear information and excellent customer service. If you have any questions or concerns, please don't hesitate to reach out! Our team is always happy to help.

Additional Tips:

• Check out our FAQs for more information and troubleshooting tips.
• Our customer service team is always happy to help!

We value your trust, and we're here to support you every step of the way.